PRIVACY POLICY — CHARY’S JEWELLERY
Last Updated: 25/11/2025
At CHARY’S JEWELLERY Company, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.charysjewellery.com or make a purchase from us.
1. Information We Collect
We collect personal and non-personal information in the following ways:
A. Information Provided by You
When you:
-
Create an account
-
Place an order
-
Subscribe to newsletters
-
Submit an inquiry
-
Participate in offers or contests
We collect:
-
Full Name
-
Email Address
-
Phone Number
-
Billing Address
-
Shipping Address
-
PIN Code
-
Order Details
-
Account Login Information (username, password)
B. Payment Information
When you complete a payment using Razorpay/UPI/Cards/Wallets:
-
Payment is processed securely by our payment partners.
-
We do not store your full card details, CVV, or UPI PIN.
-
We may receive limited transaction information such as transaction ID, status, and payment mode.
C. Automatically Collected Information
When you browse our website:
-
IP Address
-
Device type
-
Browser type
-
Pages visited
-
Cookies and session data
-
Approximate location
This helps us improve website performance and security.
2. How We Use Your Information
We use the collected information to:
-
Process and deliver orders
-
Provide order updates and shipping notifications
-
Respond to customer queries
-
Improve website performance and personalization
-
Enhance user experience
-
Send offers, newsletters, and promotional messages
-
Prevent fraud and ensure secure transactions
-
Maintain internal records and compliance
We do not sell or rent your personal information.
3. Sharing Your Information
We may share your data only with trusted third parties for operational purposes:
A. Service Providers
-
Payment gateways (Razorpay, Stripe, Cashfree, etc.)
-
Delivery partners and logistics companies
-
SMS/email service providers
-
Hosting and security providers
-
Marketing and analytics tools (Google Analytics, Meta Pixel, etc.)
They are required to protect your information and use it only for the services they provide.
B. Legal Compliance
We may disclose information if required by:
-
Law
-
Court order
-
Government authority
-
To protect our rights or prevent fraud
4. Cookies & Tracking Technologies
We use cookies to:
-
Improve site loading speed
-
Remember your wishlist and cart
-
Personalize recommendations
-
Track website performance
-
Run ads and remarketing
You can disable cookies in your browser, but certain features may not work.
5. Data Security
We follow industry-standard security practices to protect your data:
-
SSL encryption
-
Secure payment processing
-
Regular malware scans
-
Firewall & IP protection
-
Limited internal access to personal data
However, no system is 100% secure; use the site responsibly.
6. Your Rights
As a user, you have the right to:
-
Access the personal information we hold about you
-
Request correction of inaccurate data
-
Request deletion of your account
-
Opt-out of marketing emails/SMS
-
Request restriction of data processing
-
Withdraw consent at any time
To exercise these rights, email us at:
info@charysjewellery.com
7. Data Retention
We retain your information for:
-
Active orders → until delivered
-
Completed orders → as required by tax & compliance laws
-
User accounts → until you request deletion
-
Analytics data → 26 months (Google standard)
8. Children’s Privacy
We do not knowingly collect data from children below 18 years of age.
If you believe a minor has provided information, contact us for immediate removal.
9. Third-Party Links
Our website may include links to external websites.
We are not responsible for their privacy practices or content.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the “Last Updated” date.
11. Contact Us
For questions, requests, or complaints:
Charys Jewellery
📧 Email: info@charysjewellery.com
🌐 Website: www.charysjewellery.com