EXCHANGE POLICY — CHARY’S JEWELLERY
Last Updated: 25/11/2025
At Chary’s Jewellery, we offer a simple and transparent exchange-only policy.
Please read the terms below to understand when an exchange is possible.
1. Eligibility for Exchange
We offer exchange only, not refunds, under the following situations:
1.1 Damaged or Wrong Product Received
You can request an exchange if:
The product received is damaged
The product received is defective
The product received is not the same as ordered
Mandatory:
A full unboxing video (continuous, uncut) must be provided.
This helps us verify courier handling and product condition.
1.2 Size Issue
If the jewellery does not fit (rings, bangles, bracelets):
Exchange or free resizing is allowed.
Unboxing video is required.
The product must be unused, undamaged, and in original packing.
1.3 Old Gold Exchange (Physical Visit Only)
Customers can exchange old gold jewellery, but:
Only at our physical location
Not available online
Rates will be given as per the day’s live gold price and purity verification.
Old gold exchange is allowed any time, not restricted to 7 days.
2. Conditions Where Exchange Is NOT Allowed
We do NOT accept exchange in the following cases:
Customer dislikes the product after use
No proper unboxing video
Product has scratches, wear, or damage caused after delivery
Customised/engraved jewellery
Missing original box, tag, invoice, or certificates
Product has been used or altered
Sale/discounted items (unless damaged on arrival)
3. Exchange Window
Exchanges for damaged items or size issues must be requested within 7 days of delivery.
Old gold exchange has no time limit (store visit required).
4. Exchange Process
Step 1 — Contact Us
Within 7 days, send us:
Your Order ID
Reason for exchange
Uncut unboxing video (compulsory)
Photos of the issue
Step 2 — Verification
Our team will review the video and photos to confirm the issue.
Step 3 — Reverse Pickup
If approved:
We arrange reverse pickup
Or we will guide you for secure packaging
Step 4 — Quality Check
After receiving the product, we inspect:
Usage
Physical damage
Missing accessories/tags
Original packing condition
If it fails QC, the exchange request will be cancelled and item returned.
Step 5 — Exchange Issued
We will:
Replace the item with the correct size
Replace the damaged/wrong item
Provide a different design (if available)
Note:
If the chosen replacement has a price difference, the customer must pay the difference.
5. No Refund Policy
We do not offer refunds under any situation.
Only exchange is available.
6. Contact Us
For exchange or support:
📧 info@charysjewellery.com
🌐 www.charysjewellery.com